Purpose of Help & Support
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Give users quick answers to common questions. - Provide guides on how to use platform features.
- Explain how payments, contracts, and disputes are handled.
- Offer direct contact details for unresolved issues.
Getting Help
1. Self-Service
- FAQs - Quick answers to frequent questions.
- Guides - Step-by-step instructions for using core features such as posting a role, building a profile, or setting milestones.
- Resource Links - Access related pages such as [How to Hire], [How to Find Work], and [Trust, Safety & Security].
2. Direct Support
- Email: hello@upseeks.com
- Response time: within 24 hours on business days.
- Priority support is available for Upseeks Pro members.
Common Support Topics
- Account and Profiles – Creating, editing, or verifying an account.
- Hiring – Posting roles, using filters, and managing talent lists.
- Finding Work – Building a profile, swiping on roles, and communicating with employers.
- Payments – Funding escrow, releasing payments, and downloading invoices.
- Disputes – How disputes are handled, evidence required, and timelines.
- Security – Protecting accounts, verifying identity, and reporting fraud.
Dispute Resolution
If work does not meet the agreed scope, either side may open a dispute.
- All disputes require evidence from chat, scope, and submitted files.
- Support reviews the case and makes a decision.
- Outcomes are documented, and records remain in the dashboard.
Account Security
- Use two-factor authentication for logins.
- Keep contact details updated.
- Report suspicious activity to hello@upseeks.com immediately.
- Accounts involved in fraud or spam will be suspended.
